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NJ, NY, PA, DE
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FAQ

FAQ

Frequently asked Questions

Whether you’re dealing with a damaged or dirty area rug, we can help. Our experts are experienced in area rug cleaning and repair services on the east coast. We’ll make sure your rugs stay looking their best for years to come!

Our process is a combination of old-fashioned practices and new technology. First, each rug is inspected, measured and photographed. They are put through a dusting station followed by hand washing, front to back, multiple times, then placed in a centrifuge to deplete moisture. Depending on the style of rug, it is then laid flat or hung to dry in a climate controlled room. Finally, we take an after photo before packaging for delivery.

The turnaround time can vary based on the condition and size of the rug. Typically, a rug will be ready for delivery within 7-10 business days of arriving at our facility. However, if the rug is saturated with urine, or has water damage/flooding, the process can take approximately 2 weeks to clean and dry thoroughly.

We cannot guarantee that all stains come out because the stain may be permanent. For instance, dyes, bleach and mold do not come out with washing. We can guarantee that the rug will be completely cleaned and that if the stain can be removed, we will use every product in our arsenal to get the stains out. We also offer repairs such as replacing the discolored fiber or color restoration.

Yes, there is a big difference. Wall to wall carpet is typically shampooed and "steam cleaned". Area rugs require different water temperatures, based on the fabric. Steam can damage organic fibers like wool, silk, and viscose, even causing the colors to bleed. When a rug is hand washed off-site it is submerged in water and cleaned all the way through, whereas with onsite steam cleaning, only the surface of the carpet or rug is being cleaned.

No, all of our cleaning products are organic, citrus based, and pet friendly.

No, all of our cleaning products are organic, citrus based, and pet friendly.

NJ #1 Rug Cleaning & Repair Specialists!

Have a question that still needs an answer?

Ask away! Our knowledgeable rug-cleaning and repair specialists are standing by to answer any queries you may have.

Main Cleaning Facility

1000 Delsea Dr Unit G-2 Westville, NJ 08093

Call for help:

+1 (888) 406-2025

E-Mail us

faq@bhrugcleaning.com

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Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)
Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)

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