Everything You Want to Know About Our Rug Care
We believe that understanding our process helps you feel confident about entrusting your cherished rugs to our care. Here are answers to the questions we hear most often – but please don’t hesitate to call us with any others you might have.
General Questions
Rug cleaning typically ranges from $3-8 per square foot, depending on your rug’s type, size, condition, and any special needs. We’re happy to provide a free, no-obligation estimate either by phone or after seeing your rug in person. We’ll always be upfront about costs – no surprises or hidden fees.
Most rugs are ready to return home within 7-10 days. This allows time for thorough cleaning, proper drying, and quality inspection. If you have a special timeframe or urgent need, just let us know – we’ll do our best to accommodate you.
Yes! We provide free pickup and delivery throughout New Jersey, Eastern Pennsylvania, Southern New York, and Delaware. Our team will handle all the heavy lifting, carefully rolling and wrapping your rug for safe transport to our facility and back to your home.
Absolutely. You’re welcome to bring your rug to our facility in Westville, NJ. We’re open Monday through Friday from 9am to 5:30pm and Saturdays from 10am to 4pm.
For most homes, we recommend professional cleaning every 2-3 years. However, this can vary based on your rug’s location, foot traffic, presence of pets or children, and other factors. High-traffic areas or homes with pets might benefit from more frequent cleaning, while rugs in rarely used rooms might go longer between cleanings.
General Questions
First, we carefully inspect your rug to identify its specific type, materials, construction, and any areas needing special attention. We then test for color stability and create a customized cleaning plan. After thorough dusting to remove dry soil, we wash your rug using methods appropriate for its specific needs, followed by careful rinsing and controlled drying.
Delicate rugs receive exceptionally gentle handling throughout the process. For valuable antiques, silk pieces, or rugs with unstable dyes, we use specialized cleaning approaches with milder solutions, lower water pressure, and extra care during handling. These treasures often benefit from our premium cleaning level that includes hand-cleaning of delicate areas.
No. We use pH-balanced, biodegradable cleaning solutions that effectively remove soil without harmful residues. Our facility’s thorough rinsing process ensures no cleaning agents remain in your rug when it returns home. For families with specific sensitivities, we offer green cleaning options – just let us know about your needs.
When done properly, professional cleaning should not cause shrinkage or damage. Our methods are specifically designed to protect your rug’s integrity while thoroughly cleaning the fibers. We understand the unique properties of different materials and adjust our approach accordingly to prevent issues like shrinkage, color bleeding, or distortion.
We use a controlled drying process that allows rugs to dry evenly in a clean, climate-controlled environment. Unlike some cleaners who use high heat (which can damage fibers and cause shrinkage), our approach ensures proper drying without stress to your rug’s materials. For certain delicate pieces, we use special low-temperature methods that take a bit longer but provide extra protection.
Repair & Restoration Questions
Yes, our skilled repair artisans can address most types of damage, from small holes and tears to more extensive worn areas. Using techniques appropriate for your specific rug type, we can reweave damaged sections, repair foundations, and restore areas where pile has been lost. The extent and visibility of repair depends on your rug’s specific construction and the nature of the damage.
Absolutely. Fringe repair is one of our specialties. For hand-knotted rugs, we can secure loose warps and replace missing or damaged fringe, matching the original in style and color. For machine-made rugs with sewn-on fringe, we offer replacement options that complement your rug’s design.
In many cases, yes. Our color restoration and dyeing services can address faded areas, sun damage, and discoloration from chemical exposure. We carefully match colors and use techniques that blend seamlessly with your rug’s existing colors. The success of color restoration depends on your rug’s specific materials and the extent of the color loss.
For rugs with moth damage, we first thoroughly clean to remove any remaining larvae or eggs. We then repair the damaged areas using techniques appropriate for your specific rug type – from reweavjng and reknotting in valuable hand-knotted rugs to more straightforward pile rebuilding in other constructions. Finally, we offer preventative treatments to protect against future infestations.
Often, yes. The key to successful water damage restoration is quick action. Our process includes specialized drying procedures, treatment for any dye bleeding, antimicrobial applications if needed, and restoration of the rug’s proper shape and foundation stability. The sooner we can address water damage, the better the outcome typically is.
Pet Owner Questions
Yes, in most cases we can completely eliminate pet odors, not just mask them. Our specialized enzyme treatments break down the organic compounds that cause odors at the molecular level. For severe or repeated accidents, we may recommend our multi-step decontamination process that addresses both the fibers and foundation of your rug.
Certain rugs do tend to be more pet-friendly. Synthetic rugs generally resist staining and are easier to clean, while wool rugs naturally repel dirt and have some stain resistance. For homes with pets, we often suggest rugs with patterns that help camouflage the occasional accident or shed fur, and constructions that won’t easily snag from claws. We’re happy to provide specific recommendations for your situation.
For fresh accidents, blot (don’t rub) with clean white towels to remove as much liquid as possible. For urine, a solution of equal parts white vinegar and cool water can help neutralize odor temporarily. Avoid using store-bought carpet cleaners, which can set stains or damage fibers. Then give us a call – the sooner we can properly clean the affected area, the better the outcome will be.
Rug Care at Home
Vacuum the face of your rug 1-2 times weekly, using a vacuum without a beater bar if possible. For hand-knotted rugs with fringe, vacuum parallel to the fringe rather than across it to prevent damage. Occasionally vacuum the back of the rug as well, which helps remove deeply embedded particles that can wear fibers from below.
For liquid spills, quickly blot (never rub) with clean white towels to absorb as much as possible. For food spills, gently remove solid material with a spoon. You can use a small amount of plain cool water on a white cloth to continue blotting most spills. Avoid using soap or store-bought spot removers, which can leave residue or cause color bleeding. When in doubt, give us a call for guidance specific to your spill and rug type.
Clean your rug professionally before storage. Roll it with the pile facing inward (never fold rugs), and wrap in breathable cotton or muslin cloth – not plastic, which can trap moisture. Store rugs elevated off the floor in a cool, dry place away from direct sunlight. For longer storage periods, we recommend unwrapping and airing out rugs occasionally.
We’re always happy to talk rugs! Just give us a call at [phone number] with any questions about your specific rugs or our services.
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